FAQ

 

  • Where do om ICE products ship to? We currently ship to Canada and will be expanding to the United States soon. We offer free delivery within Windsor-Essex County.
  • Where are om ICE products made? The majority of our products are made in Canada, with the exception of only a few items. For example, the lip balm and lip balm labels were manufactured in Canada however the lip balm tubes were manufactured overseas. Please know that we have made an effort to source Canadian made and manufactured products whenever possible. 
  • What is your return policy? If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. See below for our full refund/return policy.

 

::: REFUNDS ::: 

While we pride ourselves on selling high quality products, we also understand that occasionally situations arise when things aren't up to par. We will offer full refunds/exchanges up to the 30 days after purchase.  Let us know what you're not happy about and we'll first see if we can make it right. But if not, we'll issue you a full refund. We simply ask that you return the product to us first as that will help us determine where things went wrong. We promise we're not looking to hijack your money so we'll try to make this process as easy as possible. Refunds will be issued to the original payment method. 

 

::: PARTIAL REFUNDS :::

There are certain situations where only partial refunds may be granted: 
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

 

::: EXCHANGES :::

Wish you had ordered a different size? We hate when that happens! You get so excited to wear your new apparel so you immediately try it on but it's not quite fitting you like you had hoped. It's such a bummer! Trust us, we want to make sure you can wear your Om Ice apparel as much as possible so we're happy to issue an exchange to make sure you get the fit that's right for you. Let us know what size you would like and as soon as we receive the original item returned to us, we'll get your new size to you.


::: RETURNS :::

To return your product, mail your product to: 2569 County Road 27, PO Box 40, South Woodslee, ON, N0R 1V0, Canada. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.